Case Study: Sarah Tildesley

To celebrate International Women’s Day, we spoke to women across the business about their role at ENGIE, why women should be excited about working in the Facilities Management, Energy and Regeneration sectors and their top tips for women looking to embark on a career in this area.

We spoke to Sarah Tildesley, an ENGIE Intelligence Centre (EIC) Operations Manager, about what she likes about her role and why there is room for everyone in Operations.

When did you join the business?


What does a typical day in your role look like?

A typical day includes reading emails from EIC team, actioning BI reports for the team to work through and meeting the client’s SLA expectations in regard to job logging. I am regularly in touch with clients, sending updates regarding assets we maintain under our service contract, and generally ensuring positive and efficient communication between our contract and the client to ensure success in our relationship and service delivery.

What is the most challenging thing about your job?

Keeping everyone happy within my team and ensuring everyone has the support to be able to do their job on the EIC helpdesk effectively. This is vital to allow my team to maintain good relationships, as they are the frontline contacts for our customers.

What do you love most about your job?

The fact I get to interact with all levels of people within the company. I enjoy building relationships by sharing knowledge and understanding what people’s role is on the contract and working together to create success for the Transport sector and wider ENGIE business.

What are the most important skills and abilities required in your role?

Good people management and communication skills are key, as well as being organised and understanding.

Why should someone be excited about starting a role in Energy, Services or Regeneration?

It’s exciting to be part of a forever growing industry. There are so many possibilities in my role and in the wider company to help communities and business all over the world to be more sustainable, helping build a better life for future generations.

What is your proudest moment at work?

Being promoted. I started at ENGIE as a helpdesk operative and have progressed to the role I’m in now. This has allowed me opportunities to work with some great people in the business and helped me to build up to the level of knowledge and understanding I have today.

What inspired you to pursue a career with ENGIE?

The size of the company and the limitless opportunities.

What do you like the most about working for ENGIE?

The support and contacts you build when working on projects within the IT and Central teams, which allow us to better improve our systems and processes for the rest of the business.  

What is the most important piece of advice you have ever been given?

To always strive for more and learn as much as possible in everything you do in work. Knowledge is power and using your initiative and being proactive will always get you further.

What would be your top tip for women considering a career in this industry?

Do not second guess yourself - you are just as good anyone else. This industry is so diverse and there is room for everyone, especially women.