ENGIE ranked 2nd by Citizens Advice in national home energy customer service league table

27th June 2018

Citizens Advice, the consumer advocate for energy consumers across the UK, has today revealed its customer service league table for UK energy providers.

ENGIE's home energy business, with its customer service team based in Newcastle, is ranked joint second with a star rating of 4.3 out of 5, in the customer service table of 32 home energy suppliers. Read more here.

Paul Roberts, Managing Director of ENGIE’s home energy business, said: “Every customer deserves great service and our ethos is to treat people as individuals, not account numbers.  We do this by listening, being helpful and being human – a friendly voice on the other end of the line, calls answered promptly and queries dealt with straightaway.

“In addition, our online services offer the customers the choice of how they interact with us.  Customers who prefer a digital experience can check tariffs, submit meter readings and pay bills online at a time that suits them.

“Naturally, we are delighted to be ranked joint second by Citizens Advice, an independent body which has a statutory role as the consumer advocate for energy consumers here in the UK.

“It’s testament to the hard work and dedication of all our employees that we have received this recognition for outstanding customer service.”