ENGIE awarded major new FM contract for HM Courts and Tribunal Service
ENGIE, leading energy and services provider has been appointed by HM Courts and Tribunal Service (HMCTS) to provide facilities management (FM) services across Crown, Magistrate and Tribunal court buildings throughout England and Wales and Tribunal court buildings in Scotland.
From April 2020 ENGIE will carry out FM works that include building maintenance, small works, cleaning, pest control, waste management and grounds maintenance. The 9-year contract was awarded following a competitive tendering process and existing employees will transfer to ENGIE under TUPE arrangements.
The contract is part of a series of steps HMCTS is undertaking to modernise and improve services and the experience of users attending courts and tribunals.
Under the new arrangements, facilities management work will focus more on the people who use courts and tribunals, including victims and witnesses, with new objectives based on the experience of court users. This includes quicker response times for repair and improvement works, to ensure they match industry standards, and penalties when suppliers fail to carry out work to an adequate standard.
Justice Minister, Chris Philp MP, said: This new contract will modernise and enhance the experience of all those using our courts and tribunals, delivering more user-friendly services. Our justice system is one of the most advanced in the world and this Government is committed to ensuring it stays that way.”
Nicola Lovett, CEO ENGIE UK & Ireland said: “We are excited to have been awarded this important contract to provide facilities management for HMCTS. We look forward to working closely with HMCTS, the judiciary and the regional teams throughout the country to understand the challenges they face and to drive improvements to both services and user experience across the estate.”