North Tyneside Council

1110Under a ten year, award winning partnership contract with North Tyneside Council, ENGIE are delivering a range of key services and guaranteed savings totalling £33.8m through investment in improving systems and services.

An IT project implementing robotic process automation - the first of its kind for a local authority in the UK - has significantly improved access to revenues and benefits services with a 50% reduction in data input times, speedier claim resolution, 45% reduction in time taken to process new claims and an overall improved customer experience.

Read more about how ENGIE's Robotic Automation can automatically make you more agile, productive and efficient - ENGIE RPA Brochure