Energy Theft

As an energy supplier ENGIE is legally obligated to actively investigate the theft of energy.

We recognise the importance of identifying where customers may be facing challenging circumstances whilst undertaking our investigations however energy theft is dangerous and a criminal activity and we will investigate premises where we have reason to suspect that it is taking place.

ENGIE adheres to the energy industry Theft Charter, please find below Theft Charter documentation for your information:

Theft Charter Guidance Document - November 2020

Energy theft is a crime

If you suspect someone is committing energy theft or has tampered with your meter, report it immediately by contacting Crimestoppers on 0800 023 2777

For more information and advice on energy theft, go to

Theft Risk Assessment Service

With a view to promoting a safer, fairer market for consumers, the industry regulator, Ofgem, has created rules for energy companies that require them to play an active role in detecting, investigating and preventing the theft of energy. Energy theft increases costs for customers, as well as presenting a risk to safety as a result of illegal interference with meters, pipelines or cables.

The new rules form part of the energy supply licences of energy companies and include a requirement for energy suppliers, including ENGIE (formerly GDF SUEZ), to establish an industry wide Theft Risk Assessment Service (TRAS) to help target investigations more effectively.

As part of our legally binding obligations under the TRAS and as required by standard licence condition 12A, ENGIE is compelled to provide a data extract of our entire customer portfolio to the TRAS on a monthly basis via Experian’s Secure Transport System. This is a highly secure method of transferring data, widely used by the banking and credit industry.

The data to be provided will include:

Experian will analyse your data along with all other energy customers’ data in order to create profile trends for use in fraud and theft assessment to prevent and detect theft of energy.

Should you have any questions, please contact our Customer Service Team on 0800 170 1112 or at