Robotic Process Automation

"ENGIE are setting the standards for others to follow leading the way” Jo Causon – CEO Institute of Customer Services

ENGIE is at the forefront of robotic process automation (RPA) having successfully implemented this innovative software in its first local authority context at North Tyneside Council.

What is it?

RPA is computer software that is programmed to replicate human data processing activities.

How does it work?

RPA is positioned above existing IT infrastructure meaning that existing interfaces and systems can be repurposed.  It is code-free; no formal software project is required.  It is also non-invasive, so the security and integrity of the current applications is fully maintained. 

What are the practical applications?

RPA replicates what its human counterpart would do; however unlike its human equivalent, the virtual workforce is able to perform information processing continually without a break and consistently.  The applications for robotic automation are wide ranging and easily scalable; any definable, repeatable, rules-based process can be automated. 

Typically, it is being successfully applied to carry out routine back office processes, in functions such as finance and accounting, human resources, customer service and procurement – improving efficiency, cutting costs, and raising productivity and quality in tasks ranging from data entry, to payroll processing and online transactions.

What are the benefits?

For more information, please contact:

Martin Ruane - Programme Director


T: 07772 532101

Follow Martin on Twitter @martin_ruane

Martin Ruane shares his thoughts on innovation, RPA and leadership at OPEX Week Europe:
Watch this video to learn more about our award winning automation

Download our brochure to find out how RPA can help your local authority