Helpdesk operation & management
ENGIE offers on-site contract-specific helpdesks and Regional Operating Centres (ROCs) to suit the needs of your business.
Our Computer-Aided Facilities Management (CAFM) software plays a significant role in every part of our facilities management provision, from data collection to identifying quality and service improvements and efficiency savings. Every call to your helpdesk is logged on our CAFM system.
End users of our service can:
- Contact the helpdesk through any preferred medium
- Track the progress of their request in real time
- Suggest ideas to improve the service
Clear and measurable audit trails and work order management procedures give you real-time feedback on the progress of key tasks and our overall performance. You can rely on our robust and effective systems during emergencies and peak usage periods.
Our commitment to investing in the latest infrastructure ensures that our data storage and IT networks are robust, reliable and secure.
We provide highly experienced, contract-specific helpdesk teams who understand the intricacies of your contract, and can solve problems quickly and effectively.