Covid-19: Keeping the UK moving

Managing the Covid-19 lockdown whilst keeping essential services operating has put enormous pressure on the public transport infrastructure.

Throughout this challenging period, ENGIE has continued to provide essential maintenance and other support services at over 600 stations, rail depots and offices in the transport sector, ensuring stations and depots remain open for key workers and the distribution of essential supplies.

This would not have been possible without the dedication and commitment of our frontline staff, who have been working at the ‘coalface’ of the transportation sector day and night.

Our support for key workers also includes the offer of free charging for electric vehicle drivers who are designated key workers. This offer, covering over 900 charging points, encompasses the ENGIE-owned GeniePoint charging network, as well as the Revive (South West of England) and Dragon (Wales) charging networks that we also operate.

Supporting London’s transport facilities: Without fully functioning mechanical, electrical and fire safety systems, there would be considerable disruption to key workers’ journeys through station closures. Working with Transport for London (TfL) and London Overground, ENGIE engineers are providing 24-hour maintenance services to ensure these vital facilities remain operational.

Home-based helpdesk for TfL: Our 24/7 helpdesk for TfL has also been maintained, combining the latest communication technologies with agile working and modified processes to enable call centre staff to work safely from home.

Keeping rail depots and offices operational: The hard and soft FM services provided by ENGIE to Bombardier Transportation are helping to ensure that train depots and offices remain operational, and staff remain safe. Measures to minimise risk include enhancing touchpoint cleaning regimes and reconfiguring office spaces to underpin social distancing.