Reception & concierge

Our role in providing front-office reception and concierge services is to maintain your reputation and provide the high standards of service your customers expect.

The customer-facing elements of your organisation are essential in upholding your image and reputation. ENGIE provides customer-orientated reception and concierge services that create the right atmosphere for your organisation and efficiently support all your essential functions.

Experience in all front-office services

ENGIE has experience in all front-office functions, including reception services, concierge and ancillary services. Our teams deliver first-class services to a diverse range of customer sites across the public and private sectors.

Our reception teams provide first-line customer relations, manage access to your property, and provide office-management services. They maintain the desired image at each property they are assigned to, dealing with a wide range of situations such as visitor access, enquiries from the staff, public and contractors, as well as VIPs.

Reception teams also integrate with the security service at each site, and are trained and cross-skilled to increase our ability to provide an excellent service, even when high volumes of visitors are expected.