Smart Meter: Smart Meters measure your energy consumption and are able to send regular consumption information directly to us for use on your bills, so there is no need to take manual meter readings.

A Smart Meter can show you how much energy you are consuming. It can be programmed with tariff information, so you can also see how much you are spending on energy. With a Smart Meter, you will have no more estimated* bills so you only pay for what you use.

The latest generation of Smart Meters will replace existing gas and electricity meters and can communicate with all suppliers, so there will be no interruptions to your remote meter readings if you change supplier.

Apply for a Smart Meter today

AMR Meters: Advanced Meter Reading meters are advanced electricity and gas metering systems that record energy usage and have the ability to remotely** send data to us for use on your bills.

AMR meters can be different for gas and electricity. If you’re a gas customer, an AMR is often an ancillary device that we attach to your existing meter. If you’re an electricity customer, an AMR meter is an advanced meter that will replace your existing meter, but these are also available for gas customers.

Apply for an AMR Meter today.

* Subject to eligibility. Installation is subject to survey and your business site meeting Smart/AMR meter installation suitability criteria. There may be additional associated costs if the set up at your site needs additional equipment to support the installation.

** Subject to your meter being able to be read remotely.

When you complete an online form or contact our customer service team letting us know you would like an AMR Meter, the information will be sent directly to our Metering Team.

After a few eligibility checks have been carried out, we will pass your information to one of our agents/installers. They will then arrange to contact you to book an appointment in around 2-3 weeks.

When our installer contacts you to arrange the booking, you will need to answer some questions about the site and meter currently in situ. They will also run through some important things that need to be considered ahead of the booking, such as;

• The Electricity will need to be turned off for around 45 minutes (Gas – no downtime)
• The Meter will need to be clear from any obstructions to allow the engineer access
• There will need to be somebody over the age of 18 on the property at the time of the appointment.

Once the work has been carried out at site, the installer will inform us and we will do the rest. Then you can look forward to your new accurate bills.

If the engineer cannot carry out the work on the day due to other works that may need to be completed. They will inform you and Engie so we can work together to find a solution and get your AMR Meter installed.

*Please note, if you already have an AMR/SMART Meter Installed you have already been upgraded and so we will not actively be rolling out further upgrades on these sites.

We use the data from your electricity or gas Smart/AMR meter to produce accurate bills.

If anything changes about the way we handle or use your data, we will inform you.

In cases where there is not a working smart or AMR meter on the premises, the volume settled for each half-hour will be estimated based on data from half-hourly load shaping. Not having a smart or AMR meter may limit your ability to take full advantage of new tariffs that rely on actual half-hourly data to deliver the best savings.

You can apply for a smart meter on our dedicated page.