Help and Support
Here, you’ll find all the assistance you need, from detailed information about our services to useful contacts and resources. If you need any help, our support team is always ready to assist you.
Industry Information
On this page, you will find our various industry guides.
If you can’t find what you’re looking for please get in touch or try our FAQs page.
Categories
- Industry Information
- Industry Charges
- Tax
- Third Party Charges
- Distribution Use of Systems charges
Understanding Emissions Trading (EU ETS)
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Allowed Timeband Structures
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Targeted Charging Review (TCR) Factsheet
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Supplier of Last Resort (SoLR) and Special Administration Regime (SAR)
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BSUoS Regulations Update
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Find Your Distribution Network Operator (DNO)
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Understanding the Climate Change Levy (CCL)
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Energy Intensive Industries (EII) Exemption
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ENGIE UK Tax Policies
Visit the ENGIE UK Tax Policy page
More information
Deemed & Default Rates
If you’ve moved into an ENGIE-supplied premises without an agreed contract, you’ll be assigned default rates, which may be higher than contractual rates. Here you can find this information.
Help and Support
Here, you’ll find all the assistance you need, from detailed information about our services to useful contacts and resources. If you need any help, our support team is always ready to assist you.
Deemed & Default Rates
If you’ve moved into an ENGIE-supplied premises without an agreed contract, you’ll be assigned default rates, which may be higher than contractual rates. Here you can find this information.