What is VAT relief and how do I claim it if I am eligible?
You may be eligible for VAT relief, where a reduced rate of VAT is applied at 5% based on a few criteria.
For customers that consume small amounts of electricity (under 1000kWh a month) or gas (4397kWh a month) the ‘de minimis’ rule applies, and you will automatically be charged 5% VAT on your gas and / or electricity invoices.
Your business may be able to claim VAT relief if any of the below circumstances are applicable to you:
You are a charitable or non-profit organisation
If you use energy for domestic purposes, the proportion of energy used for domestic reasons will qualify for VAT relief, unless over 60% of your consumption is used for domestic purposed, then the whole invoice will qualify for VAT relief.
To claim VAT relief, a VAT declaration form must be submitted for each qualifying site/premises. This declaration should be completed in full and returned no later than 10 working days after your contract start date. If we are not informed of any VAT relief, then sites will be charged at the full rate. If you are a registered charity, please ensure you include your registered charity number. Please either return any completed forms to customerdata@engie.com.
If your circumstance has changed, meaning that you are newly eligible for VAT relief, or if you are no longer eligible for VAT relief, please complete a new VAT certificate and let us know.
How do I set up a Direct Debit?
If you are a Business customer, you can set up and amend Direct Debits easily by logging into your Online Account.
If you’re unable to to register for an Online Account then please complete either an Electricity Direct Debit Mandate or Gas Direct Debit Mandate and return these to us at customerdata@engie.com
If you’re a Large Business, please get in touch with your account manager to set up your Direct Debit or email queryhub@engie.com
Why have I received credits and invoices for a period I had already been billed for?
Sometimes, we may be required to cancel an existing bill and re-bill your monthly invoices for a specific time period, which we would refer to as ‘back billing’. Whilst we endeavour to ensure our customers don’t get back billed, this usually occurs where an accurate meter reading is provided to replace the estimated reading that was originally used for your bill.
If you are a Business customer please submit a meter reading through your Online Account:
Sign up or Sign in
To help us make sure your bill is accurate, send them on the last day of the month or as close as possible and, subject to validation, we’ll make sure they’re used in your monthly bill.
If you are a Large Business you can also submit a meter reading by e-mailing us at the below:
Please submit electricity meter readings to electricity.meterreadings@engie.com
Please submit gas meter readings to meterreadings.solutions@engie.com
Alternatively, you may have received a re-bill due to reconciliation or amended charges. This may have been due to accepting a backdated contract, where we will re-invoice you based on your new contracted rates.
Some of our contracts contain charges that are estimated throughout the year, and ENGIE will reconcile the charges when these charges are published. For more information, please refer to our guides on Third Party Charges.
