If you are not a Micro Business Consumer or Small Susiness Consumer but would like to know whether you are a Business or Large Business customer with ENGIE, please refer to a copy of your invoices.

Once you are on supply with ENGIE, you may refer to your invoices for further details, as these will refer you to our Query Hub if you are a Large Business customer. Your invoice will refer you to our Customer Service Team if you are a Business customer.

EAC: This refers to your Estimated Annual Consumption and applies to the amount of electricity that we expect a meter to use each year in kWh. These figures are used to forecast your electricity usage when you are provided with a quote or may be used for billing purposes if actual data or meter readings haven’t been received by us.

AQ: this refers to your Annual Quantity and applies to the amount of gas that we expect a meter to use each year in kWh, this is forecast based on the consumption history for the previous 12 months. These figures are used to forecast your gas usage when you are provided with a quote or may be used for billing purposes if actual data has not been received by us.

ENGIE will have provided you with a copy of your contract with terms and conditions when you agreed a contract with us. If you would like to know your contract details and you are Business Customer you will be able to find this information on your Online Account.

This charge is levied by your DNO and contributes towards the costs of distributing electricity across the network. Your supply capacity refers to the maximum amount of energy that is required for each half-hourly meter. Your supply capacity is agreed with your DNO, and is shown on your ENGIE invoices as kVA, and you will be charged in p/kVA. If your consumption exceeds your agreed supply capacity, you will be charged an ‘excess availability charge’ at a higher rate in p/kVA. Your invoices from ENGIE will detail the maximum amount of energy you required over the invoiced period for you to review whether your supply capacity is at an appropriate level.

To find out more about your supply capacity please contact your DNO (Distribution Network Operator).

You will have been sent your contract documents when you agreed a contract with ENGIE. This will show your contract start and end date. Alternatively, if you are a Business customer you can check your contract details by logging in or registering for an online account.

If you are not a Microbusiness Consumer but would like to know whether you are a Business or Large Business customer with ENGIE, please refer to a copy of your invoices.

Once you are on supply with ENGIE, you may refer to your invoices for further details, as these will refer you to our Query Hub if you are a Large Business customer. Your invoice will refer you to our Customer Service Team if you are a Business customer.

You will be able to find this information on your meter itself as your readings should be indicated as RATE 1 (R1), RATE 2 (R2) and so on. This information is also provided on your bill from ENGIE.

Energy network operators own and operate the wires and pipes that carry electricity and gas to your business. Sometimes you’ll hear the networks being referred to as ‘the grid’. Different distribution companies are responsible for looking after the network in areas across the country. For electricity meters, these are often referred to as a District Network Operator, or DNO.

They can help you with things like new gas and electricity connections, moving your meter, or if you are experiencing a power cut.

To find out who your Network Operator is and find out who to contact, please check the Energy networks Association Website or download our helpful guide.

We can offer the energy supply that meets your needs, whether you are a small business or a large industrial or commercial customer. Our energy capabilities play a leading role in the UK’s transition towards a more secure and sustainable future. We are dedicated to developing new sustainable services delivering low-carbon workplaces. This puts us at the forefront of providing sustainable solutions to our customers.

Our Green Gas is all supplied from within the UK, helping to support the UK’s energy independence. Buying Green Gas also supports the local economy where the biomethane plant is located, since the organic matter required for biogas production must be sourced locally, and by-products from the process can be supplied to agricultural and other sectors as fertiliser. For more information, please see our dedicated Green Gas page

Our Renewable Electricity is fully certified by UK Renewable Energy Guarantees of Origin (REGOs) or EU Guarantees of Origin (GoOs) and is fully traceable – backed by EcoAct assurance. This accreditation means that you can confidently report zero market-based carbon emissions for your electricity consumption.

Where customers choose to be supplied by our standard products (non-renewable) please see our fuel mix disclosure page

Your electricity bill is made up of two main elements; the cost of electricity purchased on the wholesale market (this cost can be fixed by your supplier buying volume at a specific point in time e.g., when you sign a new energy contract) and third-party costs (TPCs). TPCs relate to the delivery of your electricity, and ‘green’ Government levies (to be invested in future carbon free energy generation) which sit outside your energy supplier’s control. Check your contract to understand whether these third-party charges are included in your unit rate or ‘passed through’ at the current rate.

For more information on each cost component, please refer to our website