Providing your meter reads on a regular monthly basis will help us to bill you accurately and avoid estimated bills which can occur when either meter readers are unable to gain access to your site, or a mutually convenient appointment cannot be made.

If you are a Business customer you can easily submit a meter reading using your online account.

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If you would like to submit a meter reading you can do this by e-mailing us at the below:

Please submit electricity meter readings to electricity.meterreadings@engie.com

Please submit gas meter readings to meterreadings.solutions@engie.com

To help us make sure your bill is accurate, send them on the last day of the month or as close as possible and, subject to validation, we’ll make sure they’re used in your monthly bill. If your meter reading seems unusual, we will contact you to discuss it.

A half-hourly meter (HH or 00) meter is an electricity meter for businesses that provides consumption data to the energy supplier every half an hour. For any business that has a maximum demand of 100kW or higher during any half-hour period of the day it is compulsory to have a half hourly meter.

By 30 June 2025, the Radio Teleswitch Service (RTS), also known as the Dynamic Teleswitch Service (DTS), will be discontinued as it reaches the end of its operational life. This switch-off will impact businesses that use electricity RTS meters, potentially causing disruptions to their heating and hot water supply.

What happens if i don’t upgrade?

If you choose not to upgrade, your business’s heating and/or hot water systems may be impacted. This could result in the heating and/or hot water being left on or off continuously, or charging at inappropriate times of the day. Additionally, we may not be able to accurately track your electricity usage during peak and off-peak periods, potentially leading to significantly higher electricity costs.

Please complete the form above so we can arrange your upgrade.

You can find out more information about the RTS switch off in this document.

You can choose to have data collected every 30 minutes, daily or monthly. If you haven’t provided a preference for how frequently we collect your data, we default to monthly data collections.

If you have a Half Hourly (HH) meter, your data is collected every 30 minutes. If you wish to make a change, please contact our Customer Service team by email at support.customerservice.uk@engie.com or call us on 0800 130 3600 (Opening hours: Monday to Thursday 10:00 – 17:00, Friday 09:30 – 16:30).

Please see your contract Terms and Conditions for more information about how we use your data.