If you would like someone to manage your energy account on your behalf, for instance an energy broker or accountant, we require a letter of authority from yourself to enable them to do so. On the letter of authority, you must include the following:

Name of the business as contracted with us

Company address

Name of the third party to act on your behalf

Terms of authority and what access is to be given to the account

Handwritten signature or electronic signature (If using an electronic signature, we also require the audit trail for this, i.e. DocuSign summary)

Printed full name of the signatory

The position which the signatory holds within the business

Date of signature

Date of authority expiry (if applicable)

Please provide the letter of authority to our Customer Service Team, contact details, below, who will log this on your account. If you would ever like to revoke a TPIs authority prior to the expiry date provided on the letter, please inform us straight away.

Third Party Intermediaries (TPIs) and Energy Brokers (also known as Energy Consultants) (all collectively “brokers”) are organisations or individuals that give energy related advice, aimed at helping you to buy energy and/or manage your energy needs. Brokers include switching sites and any company that offers support with energy procurement. Brokers are not representatives of specific energy companies, as they represent the consumer. Whether you approach a broker directly or they contact you, you should not feel under pressure to use their services. If you agree to an energy contract through a broker, your supply contract will always be with the energy supplier. There may be a fee that is payable to the broker (which may be included in the unit rate); for a Micro Business Consumer and Small Business Consumer this is set out in further detail on your Principal Terms document, for any other customers this fee will be available to view on your quotation document.

For more information on TPIs please see Ofgem’s website.

If you are not satisfied with your TPI you can approach both the TPI and your energy supplier or get advice online. Micro Business Consumers and Small Business Consumers can contact the Citizens Advice consumer service helpline on 03454 04 05 06.

If you would like to receive a quote from Engie, we have a dedicated team waiting to hear from you. You can call us on 0333 666 0276 or e-mail us at directsales@engie.com.

If you are an existing customer with Engie and would like a renewal quote, you may call us on the number above, or contact your Account Manager directly for a quote.

Once an Account Manager has received your quote request, they will review your quoting requirements and set up your quotes on a bespoke basis. We will also perform a credit check on your company in order to ensure that we can achieve credit insurance against the contract, as once the contract is signed we purchase the energy required up front. Once the quotes have been drawn up, we will get these to you straight away as the energy market is live and we can typically guarantee your prices for up to a day. Once you have reviewed your quotes, let us know how you feel. If you would like to accept the quote, please sign the contract either by hand, or electronically (If using an electronic signature, we also require the audit trail for this, i.e., DocuSign summary) and return to your Account Manager. Once your Account Manager has received the signed contract, they will check for any market movement and formally accept the contract for ENGIE.

Once you are an ENGIE customer you will start our onboarding journey and we will look forward to having you as a customer.

When you contact us regarding a quote, it would be handy to have the following information available to ensure that we can provide you with a quote as soon as possible.

Your Company: We will need to know the name of your company and the registered company number if you are a limited company, if you are a sole trader we will require your business address as well.

Your meters: We will need to know the MPAN and / or MPRN numbers that you require a quote for, and their annual usages. Where you would like a quote for a half-hourly meter, it would be incredibly helpful to send us some usage data too (at least 6 months’ worth is best). If you have any MOP, DC, and DA agreements in place please let us know.

Your Quotes: In order to provide you with the quotes that are most useful to you, please let us know when you would like a contract to start, and how long you would like a contract for. Why not look at our product offerings to see what would suit you best, if you’re not sure, one of our account managers will be able to offer you advice.

For Business customers ENGIE has a suite of products that are designed to meet your varying energy needs. If you’re looking for the security of fixed rates, or wanting greater control over Third Party Charges, we can help. Please see our Supply Contract page

If you would like further information on our products, or would like to discuss a quote with us, please contact a member of our team to discuss your options on 0333 666 0276 or e-mail us at directsales@engie.com.

For Large Businesses who may be looking for certainty of fixed prices or the flexibility to trade actively and capitalise on real-time market movements, find out about our adaptable energy supply products.