Contact

Personal information

Question

Your question is about:

Emergencies 

Gas: dial 0800 111 999. (Free 24 hour national number emergency line)
Electricity: dial 105 (Free 24 hour national number emergency line)

Here's a list of our contact telephone numbers and email addresses if you need to get in touch:

Gas and Electricity supply

Small Business Customer Service
0800 130 3600
customerservice@engie.com
- Monday to Thursday 09:00 - 17:00, Friday 08:30 - 16:30

I&C Electricity & Gas Customer Service
0333 666 0279
queryhub@engie.com  
- Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30

EV Customer Service
0333 666 0059
info.evs@engie.com
- Open 24 hours

Small Business Sales Enquiries
0333 666 0276
directsales@engie.com
- Monday to Thursday 09:00 - 17:00, Friday 09:00 - 16:30

District Energy
placesmarketing.uk@engie.com

Smart & AMR Enquiries
0800 130 3600
smart.amr.uk@engie.com
- Monday to Thursday 09:00 - 17:00, Friday 08:30 - 16:30

Regeneration - Heating and Housing

**For housing or heating queries contact your local branch**

North West Region
0845 389 9563
0800 2888 200 - out of office hours
customercare.nw.uk-kmr@engie


North East Region
0800 3777 400
customercare.ne.uk-kmr@engie.com

 

Yorkshire, Humberside and the Midlands
0800 019 0919
0800 652 5080 (option 2) – Out of office hours
centralcustomercare.uk-kmr@engie.com


South
0333 121 0034
CustomerService.uk-kmr@engie.com

              
Wales
0800 652 5080 (option 2)
customercaresouthwalesandsouthwest@engie.com