Customer Information

For energy supply customers

This Customer Area is for our gas and electricity supply customers.

If you can't find what you are looking for please contact our industry-leading customer service team on 0800 130 3600

C3NTINEL

Moving premises form

Submit your meter readings

Emergency Contacts

DD & VAT Forms

Treating Customers Fairly

We are committed to providing the market leading customer experience

Microbusiness

Information for our microbusiness customers

Default Day Calendar

The Electricity Default Day Calendar is a reference table which defines each default date for seasons, quarters and monthly delivery periods, within your contract

Deemed & Default Rates

Industry Information

Access guides and information about industry schemes

Complaints

If you have a complaint about our energy supply service please let us know