Help and Support
Here, you’ll find all the assistance you need, from detailed information about our services to useful contacts and resources. If you need any help, our support team is always ready to assist you.
Useful Information
On this page, you will find our various industry guides.
If you can’t find what you’re looking for please get in touch or try our FAQs page.
Are You Moving In or Out?
Our moving in and moving out forms are here to make your transition as smooth as possible.
Moving forms
Upgrade to a Smart Meter
A Smart Meter can show you how much energy you are consuming. No more estimated bills*
Upgrade to a Smart Meter
Setting Up Your Account
It’s now quick and easy to manage your business energy online.
Getting started is simple
Emergency Numbers
If you are experiencing an emergency with your energy supply, please contact these free 24 hour national numbers
Free 24 hour national numbers
Bereavement FAQs
Clear and compassionate guidance for individuals and businesses navigating the bereavement process.
Bereavement FAQs
Update: (RTS) Meters Switch Off
The Radio Teleswitch Service (RTS), a technology that has been in use since the 1980s, will be switched off soon.
Find out more
Market Wide Half Hourly Settlement
MHHS is a major industry transformation programme to deliver a greener electricity grid.
MHHS explained
Contact ENGIE. How can we help?
Are you a supply customer looking for further information? How can we help?
Supply Contact Form
Submitting Your Meter Reading
The easiest and quickest way to submit your read(s) is via your online account.
Submitting Your Meter Reading
More information
Deemed & Default Rates
If you’ve moved into an ENGIE-supplied premises without an agreed contract, you’ll be assigned default rates, which may be higher than contractual rates. Here you can find this information.
Help and Support
Here, you’ll find all the assistance you need, from detailed information about our services to useful contacts and resources. If you need any help, our support team is always ready to assist you.
Deemed & Default Rates
If you’ve moved into an ENGIE-supplied premises without an agreed contract, you’ll be assigned default rates, which may be higher than contractual rates. Here you can find this information.