Yes, ENGIE designs agreements tailored to your energy profile, offering options for fixed or flexible pricing, short term or long term durations, and specific sourcing preferences.

Yes, our PPAs are tailored to meet unique consumption patterns, financial objectives, and sustainability ambitions.

ENGIE provides a range of services, including asset optimisation, demand-side response programs and tailored energy management strategies, to help businesses improve efficiency and access cost-saving opportunities.

If you would like to receive a quote from Engie, we have a dedicated team waiting to hear from you. You can call us on 0333 666 0276 or e-mail us at directsales@engie.com.

If you are an existing customer with Engie and would like a renewal quote, you may call us on the number above, or contact your Account Manager directly for a quote.

Ofgem defines a non-domestic consumer as a Microbusiness if they meet at least one of the below criteria:

• employ fewer than 10 employees (or their full time equivalent) and has an annual turnover or balance sheet no greater than €2 million; or
• uses no more than 100,000 kWh of electricity per year; or
• uses no more than 293,000 kWh of gas per year.

Ofgem defines a non-domestic consumer as a Small Business Consumer if they meet at least one of the below criteria:

• employ fewer than 50 employees and has an annual turnover of £6.5 million or a balance sheet total of £5 million;
• uses no more than 200,000kWh of electricity per year; or
• uses no more than 500,000 kWh of gas per year.

If you are not a Micro Business Consumer or Small Susiness Consumer but would like to know whether you are a Business or Large Business customer with ENGIE, please refer to a copy of your invoices.

Once you are on supply with ENGIE, you may refer to your invoices for further details, as these will refer you to our Query Hub if you are a Large Business customer. Your invoice will refer you to our Customer Service Team if you are a Business customer.

If you are not a Microbusiness Consumer but would like to know whether you are a Business or Large Business customer with ENGIE, please refer to a copy of your invoices.

Once you are on supply with ENGIE, you may refer to your invoices for further details, as these will refer you to our Query Hub if you are a Large Business customer. Your invoice will refer you to our Customer Service Team if you are a Business customer.

We’re sorry you’ve chosen to leave us. You can find your contract end date on your contract, or if you are a Micro Business Consumer this will be on your invoices. If you decide to leave us at the end of your contract please let us know, by contacting us at terminations@engie.com or write to us at our ENGIE Supply UK address below:

ENGIE

No1 Leeds

26 Whitehall Road

Leeds LS12 1BE

To make sure your account closure goes smoothly, please provide your new supplier with an up-to-date meter(s) read taken on the day of your switch. Your new supplier will then provide ENGIE with the read(s) and we will produce your final bill. This can take up to 6 weeks to reach you.

If you pay by Direct Debit, it’s advisable to leave this in place until you’ve received your final bill and a final payment has been taken or a refund provided. Once the final payment / refund has taken place, your account will be closed.

If you are due to transfer to ENGIE as a new customer, please ensure that you have terminated your contract with your current supplier to ensure that you are able to switch successfully.

If you are attempting to transfer your supply to a new energy provider, there are a few reasons why ENGIE may object to the switch. Energy suppliers may object to a switch due to the below reasons:

• Your supply may still be within its fixed contracted term
• You may have outstanding debt on your account
• You or someone from your company may have requested that the switch be blocked
• The new supplier may request that the old supplier blocks the switch
• The transfer request may have been for one meter point from a related set.

Where we have objected to a switch, we will have sent you an email to let you know why we have objected and who you should contact for a resolution. If you have any further questions, please contact our Customer Service Team.

If your switch to ENGIE has been blocked by another supplier, please contact them for further information.