All bereavement-related enquiries should be directed to the ENGIE Customer Service Team

Please contact us on 0800 130 3600 or customer.service@energysupply.engie.co.uk and we’ll handle your request with great care.

No. The energy supply will remain uninterrupted throughout the bereavement process. ENGIE’s focus is on account management and customer support, not on disrupting service.

Yes, however, the approach to billing suspension or adjustment is contingent upon the type of customer and the nature of the account:

For sole traders or individuals in unregistered entities, the account may remain on hold beyond the initial 30-day period if probate or estate administration is ongoing. An extension must be requested in advance and will be assessed in accordance with ENGIE’s Delegated Limits of Authority.

For registered companies, if there are surviving directors or shareholders, the business is expected to continue operating. In such cases, billing may resume once a new authorised contact is appointed, unless an extension is formally requested and approved.

Yes. A Change of Tenancy may be processed if:

• The death has been validated through appropriate documentation
• The requesting party has legal authority to act
• The new party agrees to accept responsibility for the energy supply and contractual obligations
• A meter reading and date of change are provided

Upon completion, the deceased’s account will be closed, and a new account will be opened in the name of the incoming party. To complete a Change of Tenancy request please visit our dedicated page (web link Moving out | Building low-carbon energy systems of tomorrow)

YES. At Engie, we understand that losing a loved one is an incredibly difficult time. We’re here to support you with sensitivity and care as you navigate any account-related matters.

To help make things easier, we’ve created a dedicated Bereavement FAQs page where you’ll find clear guidance on what to do, what information we may need, and how we can assist you every step of the way.

Please visit our Bereavement FAQs page here: ENGIE Bereavement FAQs

If the original authorised contact is unavailable, another legally authorised individual (e.g. another Executor, Administrator, or company representative) we ask that you provide:

• Proof of authority:
  • Power of attorney
  • Official appointment documents
  • Letter of administration
  • Company authorisation letter (on letterhead).
  • Grant of probate
• Updated contact details

Once we receive the required documents:

• The account will be placed on hold for 30 days to allow time for arrangements (for sole traders or individuals in unregistered entities).
• The company may continue to operate as normal (for registered companies).
• Our customer service Team will confirm receipt and provide further instructions.

If you have legal authority, you may then be asked to complete a Change of Tenancy using our online form (Moving In or Out | Building low-carbon energy systems of tomorrow )

To process the case as easily as possible, we ask that you provide:

• Details of the deceased including their account details​
• An up-to-date meter reading if possible​
• A copy of the Death Certificate / Declaration of Presumed Death​
• Executor’s full name and details