At ENGIE we treat all our customers in an open, honest, transparent and professional way. We are particularly aware of the needs of smaller micro-businesses for simplicity and transparency in their energy contracts.

What is a micro-business?

A micro-business is a customer who has:

What can a micro-business expect?

As a micro-business customer you can expect that:

If you need to contact us 

You can contact us by:

If we’ve done something wrong

We want to put it right and we’ll do so using our complaints process which you can access here. As a micro-business customer if you are not happy with our resolution you can also contact the Ombudsman Services on 0330 440 1624 or email osenquiries@os-energy.org or Citizens Advice for advice on 0808 223 1133, their full contact details can be found here.


Important information concerning your bills/invoices
Information about back billing
Information about complaints