At ENGIE we treat all our customers in an open, honest, transparent and professional way. We are particularly aware of the needs of smaller microbusinesses for simplicity and transparency in their energy contracts.

What is a microbusiness?

A microbusiness is a customer who has:

What can a microbusiness expect?

As a microbusiness customer you can expect that:

If you need to contact us 

You can contact us by:

If we’ve done something wrong

We want to put it right and we’ll do so using our complaints process which you can access here. As a microbusiness customer if you are not happy with our resolution you can also contact the Ombudsman Services on 0330 440 1624 or email osenquiries@os-energy.org or Citizens Advice for advice on 0808 223 1133, their full contact details can be found here.


Important information concerning your bills/invoices
Information about back billing
Information about complaints